Having recently had another bad experience with a supplier of goods/ services, I'm going to note these here, and maybe even some historical ones as I recall. I may extend to the good experiences. It has to be said that this will primarily be for my own consumption as a reminder for future reference.
Do not use
IWOOT - purchased t-shirt for son which appeared to have defects in the printing process. IWOOT customer services replied to say that these were as per the image on the website. If you looked REALLY CLOSELY you could see some of the defects in the image on the website but a) who looks that closely & b) it should have been made clear in the description, particularly if these shirts are 'seconds', as I suspect. Contrary to Trades Description Act?